tools and resources
Moving forward with your personalisation journey:
events (includes confident commissioning resources)
DCLG working groups
» Provider transformation
The Customer Journey is an interactive tool kit that can be used by staff and clients of housing support services to extend choice and control. The Customer Journey is also available for iPad or tablet.
- Do you have an interest in supporting others to understand personalisation & why its implementation can and will transform housing related support service?
» Check the DCLG Provider Transformation sub group presention – it’s designed to help you do that.
- Go visual! This poster has been adapted from a slide extracted from the Personsalised Housing Support presentation. It can be used as an aid to setting out the business case for personalisation.