Terms and conditions

Bookings

1. On receipt of your booking, Sitra will process and send out joining instructions within 5 working days

2. Local Authorities, NHS Trusts or government departments must quote a Purchase Order number to confirm their booking.

Cancellations & non-attendance

1. All cancellations must be made in writing

2. Public course/event fees will be refunded if a fee was charged (minus a £50 administration fee), if a place is cancelled more than 15 working days before the event. If 15 working days or less notice is given, the full fee will be charged

3. No exceptions will be made (including illness) for non-attendance. In this instance we recommend the booking organisation re-allocates the place

4. Sitra will not be liable in any case of unforeseen occurrence in which results in the cancellation or postponement of a public course or event.