Terms and conditions of booking

Booking a course

Bookings should be made using the Sitra booking form. Please write clearly. Use a separate booking form for each applicant (photocopies and faxes are acceptable). To book a course either post your booking form to Lana Lewis, Services Administrator, Sitra 3rd Floor, 55 Bondway, London, SW8 1SJ or fax to 020 7793 4714. You can also book online.

Acknowledgement

We will send you confirmation letter and other relevant details including a map when we receive your booking. You will normally receive this within five working days.

Cancellations

All cancellations must be made in writing. Fees will be refunded (minus a £50 administration charge) if you cancel a place more than 15 working days before the course. If 15 working days or fewer notice is given, the full fee will be charged.

No exceptions will be made should a delegate fall ill or have an emergency which causes them to have to cancel their place on any Sitra training or event; it is highly recommended that an alternative delegate is sought by the booking organisation. Sitra will not be liable in any case of unforeseen occurrence in which cancellation or postponement of a training course or event is the result.

Important note

This booking form constitutes a legally binding contract. Sitra reserves the right to amend course details as necessary or cancel courses in the event of unforeseen circumstances. In the event of Sitra cancelling a course, we will endeavour to re-run the course at a later date or offer a full refund. However Sitra disclaim any further liability and will not refund any expenses incurred, for example, travel costs or accommodation.

Venues

If you have any special requirements please contact us as soon as possible to discuss these on 020 7793 4713.

Refreshments

All Sitra open programme full day events include lunch and refreshments throughout the day. Vegetarian cuisine is also available. Please let us know if you have any special dietary requirements and we will do our best to meet these.

Smoking

Smoking is not permitted in training rooms or within our training venues. Each venue will have its own policies on areas where smoking is permitted.

Making your booking

Post your booking form to Lana Lewis, Sitra, 3rd Floor, 55 Bondway, London, SW8 1SJ or fax it to 020 7793 4714.