We lead the way in helping the sector understand the impact of personalisation on support providers, commissioners and service user groups.

What is the scope for personalisation in housing related support services across England? Read about our latest research

Personalisation means individuals having maximum choice and control over the public services they require - moving from the culture of ‘one size fits all’ to tailoring support to meet individuals' aspirations and build on their strengths.   There are a number of activities that fit underneath the personalisation umbrella including customer involvement, person centred planning, co-production and personal budgets.

Our endorsement of the ‘Think Local, Act Personal’ concordat, our work on  ‘Right to Control’ and our involvement with the DCLG facilitated personalisation working group have equipped us to provide effective support to the sector.

One-Page Profiles are often considered the first step in person centred support - find out more about one-page profiles and our campaign to introduce them  across the supported housing sector.  

Are you a provider? Need help to develop a contract of your own for your support services and customers? Download our model support contract 

Looking for different ways you can extend choice and control within housing related support and adult social care? Read our short case studies 

tools & resources


east sussex

Supporting people personalisation project

Related links