training resources

A: TRAINING RESOURCES FOR “DELIVERING PUBLIC HEALTH MESSAGES FOR TENANCY SUSTAINMENT”

 Sitra and Public Health England have developed a suite of training materials including a Trainer Guidance Notes for training entitled Delivering Public Health Messages for Tenancy Sustainment. These are designed to support housing providers improve the health and wellbeing of customers. They also support staff to develop the competencies needed to deliver public health messages and “nudge” healthy behaviours.

 1.     TRAINING RESOURCE CONTENTS

B. Full Course Outline: for Trainers who are delivering the training; detailed training notes, training outcomes and housing workforce competencies

C. Full Course Pack: including training agenda/timescales, handouts, exercises and suggested further reading

D. (PPT Slides) All Modules: Introduction to Health and Housing  - Training presentation  (with additional trainer notes) which can be used either at the start of the full day course or the start of each of the Health Modules, if these are delivered in separate sessions.

E. (PPT Slides) Module1: Public Health Priorities and the local Health and Wellbeing Landscape - Training presentation (with additional trainer notes)

F. (PPT Slides): Module 2: Health Modules – Six separate training presentations (with additional trainer notes) for six priority health issues.

 G. PPT Slides: Module 3 & Module 4

 2.     THE MODULES EXPLAINED

D:  (All Modules): Introduction to Health and Housing:

Provides participants with a historical context for social housing and links to improving the health and wellbeing of tenants.

E:  Module 1: Public Health Priorities and the Local Health and Wellbeing Landscape:

Provides the health and social care landscape the housing workforce operate alongside: Gives an overview of the public health landscape including national health priorities and key local bodies responsible for health and social care services. Provides knowledge to support service delivery and multi-agency co-operation.

F:   Module 2: Health Issues:

Six brief presentations to introduce staff to the basic facts about some of the most common health issues your tenants and customers are likely to be exposed to. Makes the link between the condition and potential impact on housing.

G:  Module 3: Communicating Health Messages:

Introduction for front line staff on how to approach discussion of health matters with residents.

H: Module 4: Impact of Poor Housing Conditions on Health:

A module specifically identifying the health impacts of poor housing conditions

  1. 3.     SUGGESTED USE OF MODULES

 The resources provided may be used flexibly in different ways to cater for different audiences and staff roles.  This resource pack presents the course as a one day course, covering all four modules. However the modules can also be split and delivered in the following ways:

 a)     Management/Development staff

Module 1: Session for staff away days/business planning days

b)     Housing support staff/housing officers/Customer service staff

Modules 2, 3 and 4: session providing interactive training using the exercises  provided.

c)     Technical Staff/Customer service staff

Module 2 and 3: session providing interactive training using the exercises  provided.

d)     All staff in team meetings

Modules 2 and 4: Presentation of information (excluding the exercises) for discussion

  1. 4.     INVOLVING CUSTOMERS

Modules 2 - 4 allow time for participants to produce an action plan on what they are able to do to support customers improve their health and wellbeing. Organisations are  encouraged to invite customers along as course participants. Training staff and customers at the same time creates a more customer focused training session. We have provided some suggestions within the modules to help obtain insight from customers for the benefit of both customer and staff.

 

 

 

 

A: INTRODUCTION TO THE TRAINING RESOURCES FOR “DELIVERING PUBLIC HEALTH MESSAGES FOR TENANCY SUSTAINMENT”

 

Sitra and Public Health England have developed a suite of training materials including a Trainer Guidance Notes for training entitled Delivering Public Health Messages for Tenancy Sustainment. These are designed to support housing providers improve the health and wellbeing of customers. They also support staff to develop the competencies needed to deliver public health messages and “nudge” healthy behaviours.

 

 

1.     TRAINING RESOURCE CONTENTS

 

B.   Full Course Outline: for Trainers who are delivering the training; detailed training notes, training outcomes and housing workforce competencies

 

C.   Full Course Pack: including training agenda/timescales, handouts, exercises and suggested further reading

 

D.   (PPT Slides) All Modules: Introduction to Health and Housing  - Training presentation  (with additional trainer notes) which can be used either at the start of the full day course or the start of each of the Health Modules, if these are delivered in separate sessions.

 

E.   (PPT Slides) Module1: Public Health Priorities and the local Health and Wellbeing Landscape - Training presentation (with additional trainer notes)

 

F.    (PPT Slides): Module 2: Health Modules – Six separate training presentations (with additional trainer notes) for six priority health issues.

 

G.   PPT Slides: Module 3 & Module 4

 

 

2.     THE MODULES EXPLAINED

 

D:  (All Modules): Introduction to Health and Housing:

Provides participants with a historical context for social housing and links to improving the health and wellbeing of tenants.

 

E:  Module 1: Public Health Priorities and the Local Health and Wellbeing Landscape:

Provides the health and social care landscape the housing workforce operate alongside: Gives an overview of the public health landscape including national health priorities and key local bodies responsible for health and social care services. Provides knowledge to support service delivery and multi-agency co-operation.

 

F:   Module 2: Health Issues:

Six brief presentations to introduce staff to the basic facts about some of the most common health issues your tenants and customers are likely to be exposed to. Makes the link between the condition and potential impact on housing.

 

G:  Module 3: Communicating Health Messages:

Introduction for front line staff on how to approach discussion of health matters with residents.

 

H: Module 4: Impact of Poor Housing Conditions on Health:

A module specifically identifying the health impacts of poor housing conditions

 

3.     SUGGESTED USE OF MODULES

 

The resources provided may be used flexibly in different ways to cater for different audiences and staff roles.  This resource pack presents the course as a one day course, covering all four modules. However the modules can also be split and delivered in the following ways:

 

a)     Management/Development staff

 

Module 1: Session for staff away days/business planning days

 

b)     Housing support staff/housing officers/Customer service staff

 

Modules 2, 3 and 4: session providing interactive training using the exercises  provided.

 

c)     Technical Staff/Customer service staff

 

Module 2 and 3: session providing interactive training using the exercises  provided.

 

d)     All staff in team meetings

 

Modules 2 and 4: Presentation of information (excluding the exercises) for discussion

 

4.     INVOLVING CUSTOMERS

 

Modules 2 - 4 allow time for participants to produce an action plan on what they are able to do to support customers improve their health and wellbeing. Organisations are  encouraged to invite customers along as course participants. Training staff and customers at the same time creates a more customer focused training session. We have provided some suggestions within the modules to help obtain insight from customers for the benefit of both customer and staff.