Personalisation
Are you ready for personalisation?
In this brochure we outline some of the ways that we can work with our members and customers to support their development of personalisation through our training and consultancy services.
Response Organisation: Support-Making a Difference!
Response Organisation is keen to ensure that personalisation is one of the central tenets of its operations and service delivery.
We see it as an organic, integral issue that compliments our approach
to providing individual support unique to each individual, while also maintaining the basic safety and integrity of our projects.
We are also keen to preserve and develop approaches to support that work, are evidence based, works for residents and allows support workers to feel their contribution and effort is valued.
This presentation draws together some of the evidence of what works in terms of support delivery and links it to the personalisation agenda and the learning from a pilot project conducted in 2010.
Find out more and download the presentation Support-Making a Difference!
More about Response Organisation you will find on their website.
National Personal Budget survey
A social care survey of over 2,000 people carried out by In Control and the Centre for Disability Research at Lancaster University for The Think Local, Act Personal Partnership between January and April 2011, reveals that for a majority, personal budgets have a positive impact on people’s lives, meaning they are supported with dignity and respect, stay independent, in control of their support and get that support when they need it.
Find out more and read a summary of the survey results on the Think Local, Act Personal website.
Independent Living Strategy Demonstration projects reports
These demonstration projects sprang from a commitment in the cross-government Independent Living Strategy (2008) to show how to bring about, and embed, the changes required to increase choice and control for disabled people.
The projects consisted of two initiatives, the Support Planning and Brokerage project and the South East Regional Initiative for Older People with High Support Needs (SERI). As part of the commitment both initiatives were evaluated.
The findings and lessons from the projects are available from the ODI website.
Personalisation: a range of case studies
Sitra has produced a set of short case studies which show a range of models of business redesign.
Personalisation and housing support: where we are now
During the late summer and autumn of 2010, Sitra carried out some brief research to review the impact of the personalisation agenda on current commissioning practice for housing support services across a sample of local authorities. This research took place before the results of the Comprehensive Spending Review were announced in October 2010.
The aim was to establish the range of current practice, and the impact that
personalisation has had to date on housing support services.
Sitra endorses Think Local, Act Personal
Sitra welcomes the new concordat Think Local, Act Personal: Next Steps for Transforming Adult Social Care which has now been finalised and comes into force on 1 April 2011.
Sitra recognise that this proposed sector-wide commitment will have great relevance for the housing, care and support sector, and add our endorsement to the approach. We recognise the value of this being a document owned by a wide range of organisations across the sector, and feel that there is a need for housing to have strong representation within that ownership.
Getting personal: How will the personalisation agenda affect clients and providers of housing related support?
Report of Sitra’s personalisation project
Personalisation is an opportunity for the housing related support sector to improve the “offer” it makes to people who need and use support services. The sector already provides highly person-centred services, through needs assessment and support planning, client involvement, and liaising with other stakeholders to ensure services are of the highest quality, safe and secure. The sector also significantly contributes to the early intervention and prevention aspects of the Putting People First agenda, but could do more to demonstrate this and evidence it through good practice examples.
The challenge for our members and the wider housing related support sector is to get fit for purpose for the personalisation agenda. A crucial question for many providers and commissioners is: what will the impact of personalisation be on the services you provide/commission and what do providers and commissioners need to do to be fit for purpose? Behind that question lies perhaps a more pertinent one: what is the right kind of “offer” for housing related support clients in the twenty-first century?
Sitra was funded by CLG in 2009/10 to look at the actual and likely impact of personalisation on Supporting People funded services.
This report looks at a number of personalisation themes that are likely to impact on the sector:
- It starts with the Putting People First concordat that kick started the recent drive to offer more personalised services in the adult social care sector.
- This is followed by looking at various deployment mechanisms such as Individual and Personal Budgets; Individual Service Funds; the Right to Control; and a personalised support hour price. There follows an exploration of pilots that have impacted on the housing related support sector.
- The report then looks at the Quality Assessment Framework as a personalising tool and considers some quality issues relevant to the introduction of individual and personal budgets. There follows a consideration of how to commission for personalised services.
- The report ends with a section suggesting that providers and commissioners need clear leadership and cultural change if they are to be fit for purpose in a more personalised world.
Right to Control
The Government published on 12 October 2010 the regulations that will govern the Right to Control Trailblazers, local authorities that will pilot a kind of Individual Budget for disabled people.
The money involved will include adult social care money, Access to Work, Work Choice Specialist Disability Employment Programme, Disabled Facilities Grants and Supporting People funding for long-term, non-accommodation-based services related to disability.
Seven areas will test Right to Control
The pilots start on 13 December 2010 and all end on 12 December 2012 but the two, joint Trailblazers won’t be ready to start in December 2010 – see below for their start-dates:
- Barnsley Metropolitan Borough Council and Sheffield City Council – from 1 March 2011
- Essex County Council
- Greater Manchester, this includes Manchester City Council, Oldham Council, Bury Council, Stockport Metropolitan Borough Council and Trafford Council – from 1 April 2011
- Leicester City Council
- London Borough of Barnet
- London Borough of Newham
- Surrey County Council (only in the areas covered by Epsom and Ewell Borough Council and Reigate and Banstead Borough Council).
Resource Allocation System tools
In August 2010 the Department for Work and Pensions published a set of tools designed to be used by the Right to Control Trailblazers either as a stand-alone, housing-related support Resource Allocation System or as a means of integrating housing-related support into a wider Resource Allocation System.
The Office for Disability Issues at the Department for Work and Pensions commissioned these Resource Allocation System tools to help the Trailblazers offer individual resource allocations to disabled people who might be entitled to help from a range of funding streams.
The DWP commissioned the tools from In Control, who worked with the DWP, Communities and Local Government, and Sitra.
These Resource Allocation system tools were designed for use in connection with the requirement that the Trailblazers include long-term, non-accommodation based, housing related support funding in the Right to Control pilots.
But they can be used much more widely and by any local authority which commissions housing related support.
Personalisation, prevention and partnership: transforming housing and supported living
Between November 2008 and February 2009, over 400 stakeholders came together across the country for a series of seminars called “Transforming care and support - housing matters”. The events were organised through a positive partnership between Sitra and Housing Learning and Improvement Network (LIN) to highlight best practice and explore the implications of transformation
This paper captures the views of a wide range of practitioners and policy makers working within housing and supported housing as part of the debate around how to deliver the aims of the Government’s Putting People First agenda for the transformation of care and support.
Personalisation, prevention and partnership - Briefing published June 2009 (pdf)
If you would like a hard copy of this free publication email post@sitra.org
