Personalisation scoping study

Sitra has been commissioned by DCLG to scope the sector response to implementing personalisation in housing related support services (HRS). The study, based on interviews with HRS commissioners across 73 local authorities of England, identified: 

  • How personalised current services are
  • How HRS commissioners are responding to the challenges of offering clients in their locality more choice and control
  • What  the scope for further development of personalisation across the sector is

This study also ascertained commissioners’ views and experiences of:

  • Different models, including but not limited to personal budgets
  • Barriers and opportunities to implement personalisation in housing support

 You can read our report here.

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