Course list - Alphabetical
Find a course alphabetically
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A
Absence Management
Action Learning
Advanced Alcohol Misuse - Interventions
Advanced Assessment and Person Centred Support Planning
Advanced Drugs and Alcohol
Advanced Manager Skills
Advanced Presentation Skills - using NLP Approach
Alcohol Misuse
Anti Social Behaviour
Assertiveness
Assessment and Person Centred Support Planning
Assured Shorthold Tenancies
B
Benchmarking
Benefits and Tax Credits
Benefits for Young People
Bereavement and Loss
Breakaway Techniques
Breaking Bad News
Budgets and Financial Management
Building Teams
Business Planning
C
Calculating Housing Benefit
Care Quality Commission
Chairing Meetings
Client Engagement – getting the thinking right (Previously Service User Involvement – developing a toolkit for action)
Client Engagement – making it a reality (Previously Service User Involvement – developing a strategy)
Client Interviewing and quality assurance (QAF)
Coaching for Managers
Coaching Skills
Collaboration and Partnerships
Committee Members – Financial Management
Committee Members – Roles and Responsibilities
Communication and Report Writing
Communication Skills
Complaints – how to handle them
Conflict Management
Counselling and Listening Skills
Cultural Change
Customer Care and Handling Complaints
D
Data Protection
Debt Counselling
Delivering Floating Support (See also Floating Support for Managers)
Disability Awareness
Disability Living Allowance
Disciplinary and Grievance
DIY Possession
Domestic Violence
Drugs and Alcohol (Substance Misuse)
Drugs – an introduction
Drugs and Alcohol (Substance Misuse) – Advanced
Dual Diagnosis
E
Effective Chairing and Meetings
Effective Local Engagement
Emotional Intelligence
Employment and Support Allowance (ESA)
Equality and Diversity
Equality and Diversity for Managers
Equality Act 2010
Equality Impact Assessments
Essential Communication Skills
F
File writing and Record Keeping
Fire Safety
Floating Support for Managers (See also, Delivering Floating Support)
Food Hygiene
G
Good Financial Management
Good Financial Management – 2 day
H
Handling Violent and Aggressive Situations
Health and Safety
Health and Safety 2
Health and Safety For Managers
Health and Safety – Developing Policies and Risk Assessment
Health and Safety – Risk Assessment
HIV Awareness
Homelessness – An Introduction
Horizon Scanning with Sitra
Housing Benefit
Housing Law
Housing Support – the basics
How to be an Effective Committee Member
How to be an Effective Treasurer
I
Improving Communication with Clients
Individual and Personal Budgets – what it means to be a micro-employer
Introduction to Counselling
Introduction to Law in Supported Housing
Introduction to the new Social Care Standards
K
Keyworking Skills
L
Leasehold Management
Local Government
Lone Working – the facts for support workers
M
Managing and Recuiting Volunteers
Managing and Reporting to a Contract
Managing Challenging Behaviour
Managing Change
Managing Poor Performance
Managing Tenancies and Licenses
Marketing your Service
Mental Capacity Act
Mental Health – an introduction
Mental Health – Advanced
Mental Health and Young People
Minuting Meetings
Monitoring and Evaluating – QAF
Motivational Interviewing
Move on Options
Moving into Management
Moving into Management – Masterclass
N
Needs, Risk Assessment and Support Planning
NLP (Neuro Linguistic Programming) for Support Workers
O
Outcome Based Accountability
Outcomes Data Workshop for Local Authorities
Outcomes Data Workshop for Providers
P
Partnership Working
Peer Assessment Against the QAF
Performance Management
Personal Safety and Professional Boundaries
Personalisation
Personalisation in Accommodation Based Services
Personalisation in Practice
Presentation Skills
Procurement and Commissioning
Professional Boundaries
Protection of Vulnerable Adults
Q
QAF 1 Day Overview
QAF 2 Days
QAF – how to write a case study
QAF – interviewing Staff
QAF – monitoring and evaluation of services
QAF Outcomes for Frontline Staff
Quality and Standards
R
Record Keeping
Recruitment and Selection
Rent Arrears
Rents and Service Charges
Resource Allocation Systems
Risk Assessment
S
Safeguarding Young People (Child Protection)
Safeguarding Adults (POVA)
Safeguarding Young People and Vulnerable Adults
Service User Involvement – see Client Engagement
Service Users as Volunteers
Setting up a Social Enterprise
Staff Supervision and Appraisal (1 day)
Staff Supervision and Appraisal (2 day)
Stress Management – Avoiding Burnout
Substance and Misuse
Substance Misuse and Older People
T
Team Building
Tenancies and Licenses
Tenancy Sustainment – 1 day
Tenancy Sustainment – 2 day
Tendering for Services – prepare and present successful tenders
Time and Workload Management
Train the Trainer
TSA Standards
TUPE - a managers guide to the risks relating to TUPE
U
Understanding and Measuring Outcomes through Client Support
Understanding Eating Disorders
Understanding Local Decision Making Structures
Understanding Self Harm
V
Vetting and Barring
W
Welfare Benefits
Welfare Benefits – a refresher
Welfare Benefits and Tax Credits – a refresher
Welfare Benefits for Young People
Welfare Benefits for Older People
Working with Sex-Offenders
Working with Older People
Working with Older People - Mental Health Issues
Working with People with Complex Needs
Working with Young People
Working with Young People and Substance Misuse
