Client engagement: making it a reality
15 February 2012, London
10 September 2012, London
As a front line worker or first tier manager you are central to the client's experience of the service. The ways in which you communicate with, listen to, gather feedback and involve people has an enormous impact on whether people feel satisfied with the service and whether you can demonstrate it's effectiveness
This one day course will look at;
- How involvement changes relationships
- Starting with the person
- Models to involve
- Practical initiatives you can take to build involvement
The day has been co-designed and will be co-delivered by Augusto D Mello who has experience of using housing and support services.
Price: Members £89/Non-members £129
Trainers: Jane Garnham, co-facilitated by Augusto D. Mello
