The QAF Refresh
Fair Access, Diversity and Inclusion FAQs
If the service caters for a specific group, e.g. BME clients, how do you ensure fair access?
If it is demonstrated that within the referral criteria, no group within is discriminated against. For example, a BME service would need to ensure it provided fair access in terms of age, gender and disability.
How is fair access evidenced if there are gateway arrangements?
The provider should evidence that they have been working with the gateway agency regarding referrals, and ensure that they are being referred appropriate referrals.
What does 'fair exit' mean?
The concept of 'fair exit' is two fold:
1. Ensuring that there are fair and transparent move on options.
2. Ensuring that exit from service complies with the law (tenancy law) and good practice.
How can fair exit be ensured when there is a split between housing management and support services?
When exiting the service the support provider must ensure that the support element meets 'fair exit' requirements. There should be liaison with the housing management provider regularly, to ensure that any proposed terminations of tenancies are discussed.
